Shipping policy
1. Order Processing & Dispatch
Please allow up to 2 business days for us to process your order, especially during periods of high demand. This includes quality checks, careful packaging, and preparing your parcel for shipment. Once your order is dispatched, you’ll receive a tracking number. Please note: processing time is not included in the estimated shipping timeframe.
2. Shipping Destinations, Costs, and Customs Duties
| Region | Shipping | Taxes & Duties | Delivery | Returns |
|---|---|---|---|---|
| EU 🇪🇺 | Free | Free (incl. in the price) | 1–3 business days | Free |
| Ukraine 🇺🇦 | Free | Free (incl. in the price) | 1–3 business days | Customer's expense |
| USA 🇺🇸, Canada 🇨🇦, UK 🇬🇧 | Free | Free (incl. in the price) | 3–7 business days | Customer's expense |
| Japan 🇯🇵, Australia 🇦🇺, Saudi Arabia 🇸🇦, UAE 🇦🇪, Singapore 🇸🇬, South Korea 🇰🇷 | Free | Free (incl. in the price) | 5–10 business days | Customer's expense |
| Rest of the world 🌍 | Free | Calculated at checkout | 5–10 business days | Customer's expense |
-
Restricted Destinations We do not ship to Russia, Belarus, Iran and some other countries.
-
Custom Inquiry Countries If you wish to place an order from Turkey, Brazil, Mexico, Colombia, Chile, Argentina, India or South Africa please contact us via whatsapp: +372 5333 0317 or email: portal@son27.com before ordering to discuss individual logistics and feasibility due to local customs regulations.
If you need a faster shipment or have any questions, contact us at whatsapp: +372 5333 0317 or email: portal@son27.com
3. Delivery Estimates and Delays We partner with various international courier services. Please note that all delivery timeframes provided at checkout or on product pages are estimates only. While we ensure your order is dispatched within 2 business days, we are not responsible for any delays that occur while the package is in transit (including customs clearance delays). However, if your package experiences a significant delay, our support team will assist you in making contact with the courier to resolve the issue. Please contact us at portal@son27.com or whatsapp: +372 5333 0317
4. Returns & Failed Deliveries return shipping costs are the customer's responsibility. If a package is returned to us due to an incorrect or incomplete address provided at checkout, the cost of re-shipping will be covered by the customer. For complete details, please refer to our Return & Refund Policy.